We feel that communication is one of the key factors in the success of an outsourcing venture. We use multiple mechanisms to communicate effectively.

Weekly reports

These detail the work done by the team in the previous week, problems faced if any, milestones reached, work planned for next week, roadblocks if any etc. This ensures that the clients know what his team is up to.

Conference calls

Weekly or whenever necessary to sort out matters or to generally catch up.

IM

The team is available on instant messenger like gtalk or Skype. If someone from the client side is available on IM as well, it helps sort out small problems fast.

Bug tracking

We use a our own bug tracking system, which is accesible to clients, to track bugs. We are also open to using the clients bug tracking system if they have one.

Time tracking

We use a our own time tracking system, which is accesible to clients, to track time. We are also open to using the client's time tracking system if they have one. The aim is to have clear understanding of how much time was spent on what particular activity. This is very important expecially for T and M projects.